Privacy Policy

Introduction

Tolomu is a platform for wellness and fitness studios and their members, operating under the domain tolomu.com and operated by Timechain LLC, a limited liability company organized under the laws of the State of Wyoming, United States.

At Tolomu, we value our users' privacy and recognize the importance of protecting their personal information.

This Privacy Policy describes how we collect, use, share, and protect information when you use our platform.

Information We Collect

We collect information when you create an account, book a class, manage a studio, or communicate with us.

The information we may collect includes, but is not limited to:

First and last name
Email address
Phone number
Booking, attendance, and check-in history
Information about studios, such as schedules, classes, locations, and photos
Messages sent through the platform or to our support channels
Technical and usage data, such as device type, browser, and how you interact with the platform
Any other information you voluntarily choose to provide

Information Entered by Studios

Studios may record information about their members in the platform, such as contact details, plans, attendance, and payment logs.

That information is managed by the studio, which is responsible for having the necessary consent to record it. Tolomu processes it on the studio's behalf in order to provide the service.

If you have questions about information a studio keeps about you, we recommend contacting the studio directly. You may also contact us through the contact page.

How We Use Information

The collected information is used to:

Provide and operate the platform, including schedules, bookings, and attendance
Send login codes and service notifications by email or messaging services such as WhatsApp
Send booking-related communications, such as confirmations and reminders
Respond to inquiries and support requests
Improve the operation and overall experience of the platform
Maintain a safe environment and prevent fraud or misuse

Tolomu does not sell or commercialize its users' personal information.

Information may be shared only:

With the studios you interact with: a studio can see the bookings, attendance, and member records related to its own members
With service providers that help us operate the platform, such as hosting, analytics, payment processing, and email or message delivery
When necessary to protect the security, integrity, and proper functioning of the platform
When required by law or by a competent authority

Cookies and Analytics

We use cookies and similar technologies that are necessary for the platform to work, such as keeping your session active and remembering your language preference.

We also use analytics tools to understand how the platform is used and improve it. This data is used in aggregate and is not sold to third parties.

Information Security

We take reasonable measures to protect users' personal information against unauthorized access, alteration, disclosure, or destruction.

Payments for Tolomu subscriptions are processed by external payment providers. Tolomu does not store credit or debit card information.

Data Retention and Deletion

We retain personal information for as long as your account is active or as needed to provide the service and comply with legal obligations.

You may request the permanent deletion of your account and associated personal information at any time by contacting us through the contact page. Information entered by a studio about its members may need to be requested through that studio.

International Data Transfers

Tolomu is operated from the United States, and information may be processed in the United States and other countries where our service providers operate. By using the platform, you understand that your information may be processed outside your country of residence.

Minors

The platform is not directed at children, and accounts may only be created by people who are at least 18 years old. Participation of minors in studio activities is managed by each studio under the responsibility of a parent or legal guardian.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us through the contact page.

Changes to This Privacy Policy

Tolomu reserves the right to modify this Privacy Policy at any time. Any changes will be published on this page and will take effect from the moment they are posted.

Contact

If you have questions or inquiries related to this Privacy Policy or the use of your personal information, you can contact us through the contact page.

We also recommend reviewing our Terms of Service.